Loco Rewards

Frequently Asked Questions for Shoppers

1. What is LOCO Rewards?

LOCO Rewards is a free-to-join shopper loyalty program that rewards you every time you shop from participating brands and stores. You earn loyalty points by uploading your purchase receipts, which you can then redeem for exclusive rewards and discounts.

2. How do I join LOCO Rewards?

Joining is easy and free! Simply visit our website or download the LOCO Rewards app, create an account, and you’re ready to start earning points and rewards from your next grocery shopping trip.

3. How does LOCO Rewards work?

LOCO Rewards works in three simple steps:

 • Step 1: Shop – Make purchases from participating brands and stores.

 • Step 2: Snap – Take a picture of your receipt and upload it through the LOCO Rewards app or website.

 • Step 3: Spin & Earn – After uploading your receipt, spin the wheel to earn points that you can redeem for rewards!

4. Do I need to shop from specific brands to earn points?

Yes, LOCO Rewards partners with selected brands and stores. When you purchase products from these participating brands, you’ll be eligible to earn loyalty points. You can find the full list of participating brands and stores on our website or in the LOCO Rewards app.

5. How do I upload my receipts?

Uploading your receipt is simple:

• Log in to the LOCO Rewards app or website.

• Click on the “Upload Receipt” button.

• Snap a clear photo of your receipt or upload it from your device’s gallery.

• Submit the receipt, and you’re ready to spin the wheel for points!

6. Can I upload receipts from any store?

Receipts must be from stores or retailers that carry the participating brands. These can be physical retail locations or online stores, as long as the receipt includes eligible products from our partner brands.

7. How many receipts can I upload?

There’s no limit to how many receipts you can upload! You can earn points for every eligible receipt you upload, so keep shopping and snapping for more rewards.

8. How are loyalty points calculated?

Your loyalty points are determined based on the value of your purchase and the participating brands. Additionally, your spin of the wheel after uploading a receipt will determine how many points you earn for that specific transaction.

9. What rewards can I earn?

You can redeem your loyalty points for a variety of rewards, including:

• Grocery vouchers

• Discounts on future purchases

• Exclusive offers from participating brands or retailers

• Special rewards such as gift items or limited-time offers

The available rewards can be viewed in the Rewards section of the LOCO Rewards app.

10. How do I redeem my points for rewards?

To redeem your points:

• Log in to the LOCO Rewards app or website.

• Visit the “Rewards” section to browse available offers.

• Select the reward you’d like and click “Redeem.”

• You’ll receive a confirmation and instructions on how to claim your reward, whether it’s a discount code, a voucher, or a physical item.

11. Do my loyalty points expire?

Yes, loyalty points may have an expiration date to encourage active participation. Points are valid for 12 months from the date they were earned. You can track your points and their expiration dates in your account profile.

12. How can I track my points and rewards?

You can easily track your points and rewards by logging into your LOCO Rewards account on our app or website. Your points balance, transaction history, and available rewards will all be visible on your dashboard.

13. What if I have an issue with uploading my receipt?

If you encounter any issues while uploading your receipt, please ensure:

• The receipt is clear and legible in the photo.

• The purchase is from a participating brand or store.

• The receipt is not too old (receipts must be uploaded within 7 days of purchase).

If problems persist, contact our customer support team through the “Help” section in the app or email us at rewards@loco.store

14. Can I refer friends to join LOCO Rewards?

Yes! We love referrals, and you can earn bonus points when you invite friends to join LOCO Rewards. Simply share the referral link available in your account, and once your friend signs up, you’ll both receive bonus points.

15. Is LOCO Rewards free to join and use?

Yes, LOCO Rewards is completely free for shoppers! You can sign up, earn points, and redeem rewards without any membership fees.

16. Are there any restrictions on what I can earn points for?

Points can only be earned on purchases of participating brands. Items from non-participating brands or stores will not be entitled to earn spins. Be sure to check the list of eligible products and brands before shopping.

17. How do I know which brands and stores are participating?

The list of participating brands and stores is available on our website and app. You can easily view the full list of eligible products and stores before making your purchase.

18. How do I contact customer support?

If you have any questions or need assistance, you can reach our customer support team via whatsapp at +6012 768 3877, or by emailing us at rewards@loco.store. We’re here to help!

19. How does the Spin the Wheel game work?

After uploading your receipt, you’ll get one spin of the wheel for every eligible purchase. The wheel will land on a reward multiplier that adds points to your account based on your purchase value. It’s a fun way to earn extra points!

20. Can I use LOCO Rewards outside Malaysia?

Currently, LOCO Rewards is available for shoppers in Malaysia. However, we are continuously expanding, so stay tuned for updates on new regions!